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Delivery, exchange and return

Make your purchases in peace and enjoy free delivery of your favorite items, simple and fast, make your order with peace of mind. To know all the terms of delivery, return and exchange, do not hesitate to consult the information below.

Free delivery of 49 € of purchase in France

At Hermine de Pashmina, delivery is free from 49 euros of purchase in France !!! Free shipping from 99 euros of purchase in Europe. Free shipping from 199 euros of purchases in the rest of the world.

You do not pay your shipping costs that are offered to you, what to please more, without depriving oneself and without additional price. The delivery is ensured by the post office in Colissimo and Letter Max  with a tracking number within 48 hours  to date of shipment confirmed by e-mail (parcel delivery services with follow-up of the company La Poste). All our items are available and guaranteed in stock, your order is sent to you as soon as possible. The indicative delivery time announced by the carrier mail is 2 days (working days) for France.

Return of items for refund 15 days and return for exchange 6 months

Within a period of fifteen days from the receipt of his order, you can request the return for a refund, for against for the exchange of a product the time is 3 months by colissimo or 6 months in exchange in one of our shops . 

The exchange, voucher or refund will be made after receipt of the item in its original condition, if it has not been worn, washed or damaged. Only returned products will be returned in their entirety, in their original packaging and pouch, complete and intact, and in perfect condition for resale. Any product that has been damaged, worn or whose original packaging has been damaged, will not be refunded. As a result, returns of washed and / or worn clothing and damaged boxes or packaging will be refused. All returns must be reported beforehand. It will be up to the customer to keep any proof of return, which supposes the articles are returned by registered mail or any other means giving a certain date of the sending and possibilities of follow-up being authentic. No return of merchandise will be accepted without prior contact and without the return procedure being validated. Refunds are by check.

it is imperative to return the parcel to us in register parcel post. no refund can be requested without proof of deposit by registered mail (too many parcels disappear)

Return address :

Hermine de Pashmina,

32 rue Croix des Petits Champs, 

75001 Paris FRANCE

* In order for your request to be accepted, it is imperative to write to the following address: contact@pashmina-france.com to know the terms and conditions.

        free delivery of 49 € of purchase in France